FAQ

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?

All of our orders adhere to a 3-10 business day processing time frame before it is shipped. Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 4 business days please email us at cosplayartsshop@gmail.com . Disclaimer: Processing times can be extended. 

Is my order refundable?
Due to the nature of our products, we don't accept any returns/refunds. Also, we are not responsible for any products that get soft during transit. Please refer to our shipping policy to see how to solidify melted products. If there is an issue with your order, please contact us at CosplayArtsShop@gmail.com and we will be happy to assist you. 

Are Body Butter and Whipped Soaps prone to melting during transit?

Yes! We are not responsible for any melted shipments. Please know that whipped body butters and foaming scrubs are very delicate stand the chance of melting when exposed to warm temperatures. For this reason, we do not offer any refunds on melted products. Please refrain from leaving delivered packages in mailboxes or on porches during warmer weather. If possible, have your package delivered to an address where you'll be available for delivery. If your product liquifies or spills during shipment, please email us and attach pictures so we can assist you. 


Can I cancel my order?
Once your order is placed, you have 24 hours from the time of purchase to request an order cancellation. After the 24 hour cancellation period has ended, we will not be able to cancel your order. Please email us at Cosplayartsshop@gmail.com in the event you need to request an order cancellation. 


I have entered an incorrect address what do I do now?
Please ensure that you enter the correct address information during checkout. If you happen to enter in the incorrect address, please contact us within one hour after placing the order and we will try our best to assist you. If your order has already been shipped, we will not be able to assist you. 


How long does shipping take?
Shipping times vary. During normal operating times, the USPS typically delivers packages within 2-7 business days. This timeframe could increase during the busy holiday season. 

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please send us an email to CosplayArtsShop@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

 

Refund Policy:

For sanitary purposes, we have a no return/refund policy. If your product gets damaged during transit, please contact us at cosplayartsshop@gmail.com

Cosplay Arts Shop is not responsible for any melted shipments. Please know that whipped body butters and foaming scrubs are very delicate stand the chance of melting when exposed to warm temperatures. For this reason, we do not offer any refunds on melted products. If your product liquifies during transit or spills, please email us pictures so we can assist you.

Please refrain from leaving delivered packages in mailboxes or on porches during warmer weather. If possible, have your package delivered to an address where you'll be available for delivery.

DISCLAIMER:

Our Whipped Body Butters are all-natural; likewise, they stand the chance of melting during transit thru warmer climates. If your product does melt or get soft, don't worry! A melted product is not a bad product... We promise.

Leave your product at room temperature for a couple hours or pop it in the fridge or freezer for a bit and it'll go back to solid. It may look a little different, but it will still be the same super nourishing glaze. It will still go on easily, sink in quickly and leave your skin feeling and smelling amazing. However, if you still desire a whipped consistency, you can re-whip your product by mixing it with a standard kitchen mixer (like those used for mixing cake batter or whipping cream) at a high speed setting for 5-10 minutes. When the mixture starts to increase in volume, you're good to go! Just spoon it back into your jar and viola! Enjoy!

*****If your product liquifies or spills during transit, please send an email and pictures to cosplayartsshop@gmail.com so we can assist you. 

 

By completing a purchase on www.CosplayArtsShop.com, you are agreeing to all of our terms and policies. 

FDA Statement: CosplayArtsShop LLC shall not be held liable for the medical claims made by customer testimonials. The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products and the testimonials made have not been confirmed by FDA- approved research. These products are not intended to diagnose, treat, cure or prevent any disease or ailment. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product.